Face coverings

1 month ago Thu 11th Jun 2020

From 15 June, you'll need to wear a face covering on the bus, otherwise you won't be allowed to travel.

Here are a few tips to help you with wearing a face covering:

  • You don't need to wear a face mask - your face covering can be as simple as a scarf or bandana tied around your head.
  • There's a really useful webpage from Public Health England that gives you advice on wearing a face covering, including simple instructions on how to make your own.
  • You need to wear the face covering throughout the journey, from the time you board the bus to the time you get to your destination, including throughout the journey.
  • Everyone must wear a face covering on the bus, except children under 11, children or adults who cannot wear a face covering without "extreme distress" (e.g. this could be someone with autism or dementia), those who have a physical or mental illness or disability which means they cannot wear a face covering, and those who are travelling with someone who relies on lip reading to communicate.
  • If you would like a discreet and simple way to communicate that you have a medical exemption from wearing a face covering, you could download and print out our face covering helping hand card, and show it to the driver when you board.  If you don't have a printer, you could take a screenshot of the card on your phone and show this instead.
  • Advice is still that you should only travel by bus if your journey is essential, as social distancing measures are still in place, meaning that buses can carry fewer people.  Please only travel by bus if you have no alternative, and keep buses clear for those who really need them, such as key workers.
  • Please note that bus drivers are not required to wear face coverings whilst driving, although we do provide them for drivers who do wish to wear them.  Some drivers find they impair vision (especially for those who wear glasses) or can be distracting, so choose not to wear them.
  • As per government guidance, our drivers will be giving advice to passengers rather than issuing fines, but enforcement of the rule will come from the British Transport Police and local police forces. They will have powers to fine those not wearing face coverings on public transport, although this would be a last resort. The fixed penalty notice will require you to pay £100 (reduced to £50 if paid within 14 days).

There are also some other things you can do to keep yourself safe whilst travelling.

Before you travel

  • Consider whether your journey is really necessary.  You can reduce pressure on the road and rail network by working from home, shopping locally and less frequently, and walking and cycling.
  • Plan your journey before you set off – travel off-peak if you can.
  • Take a hand sanitiser and face covering with you, if you can.
  • Wash your hands before the start of every journey.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

During your journey

  • Maintain a two metre distance wherever you can, including at the bus stop.
  • Let others get off the bus before you board.
  • Board the bus one at a time.
  • Follow instructions on the bus and from the bus driver.
  • Avoid sitting on seats that are taped off.  Sit next to the window and leave at least one row of seats between you and other passengers.
  • If you are travelling with people from your household, you should sit together.
  • Use a face covering throughout your bus journey.
  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Ring the bell and remain in your seat when you want to alight.  Don’t stand in the aisle or next to the driver.
  • Wash and sanitise your hands whenever you can.