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Coronavirus (COVID-19) and buses

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Coronavirus (COVID19) update

1 week ago Mon 16th Mar 2020

An update on coronavirus (COVID-19) and buses

Update: 3pm, 26 March 2020

  • All services running to special timetables.
  • Timetables to change again on Sunday 29 March (see below)
  • We ask that you follow some simple, common-sense advice when using buses.
  • Concessionary passengers can now use their passes at any time.

From Sunday 29 March we will be changing bus timetables again, in response to the government’s coronavirus advice.

As the public have been advised to travel only if necessary, we have changed services to concentrate on getting key workers to and from essential employment.

As fewer people are travelling, buses will be less frequent on most routes, although we will be prioritising links to hospitals as much as possible.

See a summary of the changes, plus links to all the new timetables.

 

Update: 24 March

From Monday 23 March, in response to the coronavirus pandemic, we’ll be temporarily changing our timetables.

Most services will run to a Sunday timetable, but with extra early morning journeys to allow workers to travel.  Routes which don’t have Sunday buses will also have a special timetable.

Timetables are now available to view on our website and app - you can also see a simple summary of all the special timetables on our Coronavirus timetables page.  You can also view any timetable by simply selecting your timetable and changing the date to a day next week.  Be aware that there may be different timetables for Monday-Friday, Saturday and Sunday. 

Please don’t panic – every route will still have a service, but at a reduced frequency reflecting reduced demand and resources.

Bus stop real-time predictions on our website and app may not work straight away, as the information takes a while to update.  However, the bus tracker should be accurate in showing the bus locations on a map.

Most other bus companies around the country are also reducing their service, so if you also use other operator’s buses, please check their information too, to see how they are amending their services.

Those who don't have internet access can ring BusLine on 01482 592929.  Please only ring BusLine if you have no online access, as we expect them to be very busy, and need to keep lines clear for people who cannot look at the timetables online.

Thank you for your understanding during this unique situation – we are doing our best to continue to run as good a service as we can, for as long as we can.

 

Update: 18 March

As several supermarkets are opening their doors earlier for elderly and high-risk people, as of tomorrow (Thursday) we’re allowing concessionary passholders to use their passes at any time on our buses – so you can use your pass before 9am if you wish. This applies to any of our buses across the whole region.
Buses do tend to be busier at this time of day, so please do be aware that you may come into contact with more people if using the bus during this time, so you may still prefer to travel later.
Please share this information with people who you think may find it useful, for example elderly neighbours.

 

Update: 17 March

We know that you rely on our buses to get to work, to school, to the shops, elsewhere and home again.

We’d like to reassure you that we are continuing to provide a full service on our buses in support of our community, particularly critical workers including hospital and supermarket staff, teachers and many more occupations, as the region pulls together.

In the coming days, some planned timetable changes may be necessary to help manage any substantial changes in demand if resource shortages are encountered.

We will notify you of any changes in advance via our website and social media pages, so you will know when your bus will come.

We are committed to doing all we can to deliver services and we’ll continue to follow guidance from the Government and public health bodies.

We continue to ask that you follow some simple, common-sense advice when using the buses:

  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available.  Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

Thank you again for your patience and understanding during this difficult time.

 

Update: 16 March 2020

We know that there are concerns about the current situation and we would like to reassure you that the safety and wellbeing of our customers and colleagues is our number one priority.

Public Health England has advised that public transport is the same as any other public space, and the current Government advice is that people are able to continue to use public transport as they go about their lives.

We would like to reassure our customers that we are continuing to follow Public Health England advice, and we are currently running all services as normal, in support of our community, particularly critical sector workers such as teachers, nurses and retail staff.

We have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of customers and employees.  These procedures are carefully monitored and reviewed.  We are ensuring a greater focus on high-touch areas such as handpoles and staircase rails, and increasing activity where necessary.

As the situation evolves, we will continue to engage with government, follow guidance from public health bodies, and provide advice and updates for you on our services.

There is some advice which we’d ask you to follow for the safety of all our customers and employees:

  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available.  Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

We appreciate your patience and understanding during this difficult time, and we will keep you updated as much as we can.

If the situation changes, you can find updates on our Service Updates pages, which can be accessed at:

You can find out more about coronavirus on the NHS website.

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