Coronavirus and buses update

6 months ago Wed 8th Apr 2020

An update on coronavirus and buses

Update: 16 September 2020

  • Timetables: Nearly all bus services are now back to their pre-lockdown timetables.  See more about our timetables.
  • Upcoming timetable changes: We have no further service changes planned at the moment.
  • Who can travel?  Government advice is that anyone can use public transport.
  • When should I travel? Government advice is that you can use public transport when you wish.  However, due to social distancing, buses can carry fewer passengers than normal, so please try to travel at quiet times if you can.  You can plan your journeys around quiet times using our When2Travel journey planner, which predicts how busy individual journeys are likely to be.  On the day you travel, you can track your bus in real time to see how busy it is, along with useful information such as whether it's a single or double decker bus.
  • What happens if my bus is full?  As buses can carry fewer people due to social distancing, it is possible some journeys may become full.  The bus will then show 'Bus Full' on the destination display, and will not stop to pick anyone else up until people have alighted to provide free seats.  You will have to wait for the next bus.  You can help keep buses clear by travelling at quiet times.  Find out the best times to travel by using our When2Travel tool to predict how busy buses will be, and see how busy your bus is on the day using our real-time bus tracker.  If the last bus of the day on a particular route becomes full, we will either send a second bus out, or we will continue to pick people up even after social distancing capacity is reached, so that no one is left stranded.  Since the schools returned, we have seen buses especially busy at school start/finish times, so if you can, please avoid these times.  We are monitoring passenger numbers on a daily basis, and we are using all our available resources to put on as many extra buses as we can, including 75 dedicated school buses and extra buses at certain times on Services 7/7A, 66, 77, 104, 128, 154 & X46.
  • Face coverings: You will have to wear a face covering when you travel on the bus.  Find out about face coverings, how to make one, and who is exempt from wearing one.
  • Buying a ticket: Please use contactless payments or buy a ticket in advance on the East Yorkshire Buses app, if you can.  We are still accepting cash to pay for tickets, but please only use cash if you have no alternative.
  • Social distancing: Please remember social distancing both at your stop, and on board the bus.  Keep two metres apart, and follow signage on the buses which show you where to sit, and what to do when alighting.
  • Help for those with disabilities: If you have a disability and need assistance, or have a sight impairment and want help finding the nearest available seat, our drivers are still there to help.  Simply speak to the driver as you board.
  • Extra cleaning: We have been cleaning our buses even more thoroughly since the crisis began, with cleaners stationed at busy points to clean buses between journeys, extra cleaning of high touch points such as handrails and seats, and disinfectant 'fogging' of buses to help clean every nook and cranny.  You can see a video highlighting our extra cleaning regimes.
  • Hand sanitiser: Please wash your hands or use hand sanitiser before and after every journey.  We do not provide hand sanitiser on the buses, so please bring your own if you do not have hand washing facilities at the start or end of your journey.
  • Travel Centres: Our Hull Travel Centre is now open Monday-Friday, but our Scarborough Travel Centre is still closed.  You can get advice from BusLine by ringing 01482 59 29 29, open 8am-6pm Monday-Saturday.  BusLine is now back to full opening hours, after operating to reduced hours during lockdown.
  • A guide to the simple, common-sense advice you can follow when using buses can be seen below:

Staying safe on the bus