Coronavirus and buses update

3 months ago Wed 8th Apr 2020

An update on coronavirus and buses

Update: 6 July 2020

  • Timetables: Nearly all bus services are now back to their pre-lockdown timetables.  See more about our timetables.
  • Upcoming timetable changes: As nearly all buses are back to their pre-lockdown timetables, no further timetable changes are scheduled for the near future.  Keep an eye on this website or on our social media pages for news about our summer open top buses returning.
  • Who can travel?  Current government advice is that you should only travel if your journey is essential, to keep buses clear for those who need them most, for example key workers.
  • When should I travel? Due to social distancing, buses can only carry a small number of passengers.  We want to keep buses clear for those who need them most, such as key workers travelling to work, so please try to travel at quiet times if you can.  You can plan your journeys around quiet times using our When2Travel journey planner, which predicts how busy individual journeys are likely to be.  On the day you travel, you can track your bus in real time to see how busy it is, along with useful information such as whether it's a single or double decker bus.
  • What happens if my bus is full?  As buses can carry fewer people due to social distancing, it is possible some journeys may become full.  The bus will then show 'Bus Full' on the destination display, and will not stop to pick anyone else up until people have alighted to provide free seats.  You will have to wait for the next bus.  This has only happened very rarely so far, and you can help keep buses clear by travelling at quiet times.  Find out the best times to travel by using our When2Travel tool to predict how busy buses will be, and see how busy your bus is on the day using our real-time bus tracker.  If the last bus of the day on a particular route becomes full, we will either send a second bus out, or we will continue to pick people up even after social distancing capacity is reached, so that no one is left stranded.
  • Face coverings: You will have to wear a face covering when you travel on the bus.  Find out about face coverings, how to make one, and who is exempt from wearing one.
  • Buying a ticket: Please use contactless payments or buy a ticket in advance on the East Yorkshire Buses app, if you can.  We are still accepting cash to pay for tickets, but please only use cash if you have no alternative.
  • Social distancing: Please remember social distancing both at your stop, and on board the bus.  Keep two metres apart, and follow signage on the buses which show you where to sit, and what to do when alighting.
  • Help for those with disabilities: If you have a disability and need assistance, or have a sight impairment and want help finding the nearest available seat, our drivers are still there to help.  Simply speak to the driver as you board.
  • Extra cleaning: We have been cleaning our buses even more thoroughly since the crisis began, with cleaners stationed at busy points to clean buses between journeys, extra cleaning of high touch points such as handrails and seats, and disinfectant 'fogging' of buses to help clean every nook and cranny.  You can see a video highlighting our extra cleaning regimes.
  • Hand sanitiser: Please wash your hands or use hand sanitiser before and after every journey.  We do not provide hand sanitiser on the buses, so please bring your own if you do not have hand washing facilities at the start or end of your journey.
  • Travel Centres: All our Travel Centres are currently closed to the public, but you can get advice from BusLine by ringing 01482 59 29 29, open for the reduced hours of 8am-1pm Monday-Friday.
  • A guide to the simple, common-sense advice you can follow when using buses can be seen below:

Staying safe on the bus

 

Update: 15 June 2020

  • Buses are now running on enhanced timetables, which have seen most services that are currently running on lockdown timetables getting extra journeys, and many routes that were suspended at the start of lockdown returning.  See more details about our enhanced timetable.
  • From Saturday 20 June we'll be adding more journeys on some of our longer distance services on Saturdays.  See the new Saturday timetables for Services 121 and X46.
  • From today you will have to wear a face covering when you travel on the bus.  Find out about face coverings, and how to make one.
  • Please follow some simple, common-sense advice when using buses, which can be seen below:

Staying safe on the bus

Update: 11 June 2020

  • Buses are now running on enhanced timetables, which have seen most services that are currently running on lockdown timetables getting extra journeys, and many routes that were suspended at the start of lockdown returning.  See more details about our enhanced timetable.
  • From 15 June there is a new rule on face coverings.  From this date you will have to wear a face covering when you travel on the bus.
  • Please follow some simple, common-sense advice when using buses, which can be seen below:

Stay safe on the bus

 

Update: 26 May 2020

  • Buses will be moving to enhanced timetables from 31 May, with most services that are currently running on lockdown timetables getting extra journeys, and many routes that were suspended at the start of lockdown returning.  Find out more about our enhanced timetables.
  • Concessionary passes will be returning to normal time restrictions from 1 June (East Riding passes) or 15 June (North Yorkshire and York passes).
  • Please follow some simple, common-sense advice when using buses, which can be seen below.

Staying safe when travelling

 

Update: 12 May 2020

  • All services running to special schedules
  • The government have released some new advice about using public transport (see below).
  • Buses are running a Sunday service on the May bank holidays
  • Please follow simple, common-sense advice when using buses
  • Concessionary passengers can use their passes at any time

Government advice poster for travelling by public transport

 

Update: 5 May 2020

  • All services running to special schedules
  • Some bus services are changing again from Sunday 12 April
  • Buses are running a Sunday service on the May bank holidays
  • Please follow simple, common-sense advice when using buses
  • Concessionary passengers can use their passes at any time

All buses are currently running to special schedules - see our timetables list for full details or download the East Yorkshire Buses app. Some schedules will be changing on Sunday 12 April in addition to the changes made on Sunday 29 March.

Buses will run to Sunday timetables on the bank holidays of Friday 8 May and Monday 25 May, and BusLine will be closed on both bank holidays.

We continue to ask that you follow some simple, common-sense advice when using the buses:

  • Please pay with contactless card, Google Pay or Apple Pay. Alternatively use the East Yorkshire Buses app. We are still accepting cash as an absolute last resort - please place the cash on the tray and do not hand it to the driver, and try to use exact change where possible.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available. Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.
  • Our bus services are operating for key workers and essential travel only. You must not travel unless your journey is essential.

 

Update: 9am 30 March 2020

  • All services running to special lockdown timetables.
  • We ask that you follow some simple, common-sense advice when using buses.
  • Concessionary passengers can now use their passes at any time.

All buses are currently running to special lockdown timetables, with times aimed at getting key workers to and from essential employment.

See a summary of all the special timetables.

BusLine have new opening times: 8am-1pm, Monday-Saturday.

We continue to ask that you follow some simple, common-sense advice when using the buses:

  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available.  Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

 

Update: March 2020

  • All services running to special timetables.
  • Timetables to change again on Sunday 29 March (see below)
  • We ask that you follow some simple, common-sense advice when using buses.
  • Concessionary passengers can now use their passes at any time.

From Sunday 29 March we will be changing bus timetables again, in response to the government’s coronavirus advice.

As the public have been advised to travel only if necessary, we have changed services to concentrate on getting key workers to and from essential employment.

As fewer people are travelling, buses will be less frequent on most routes, although we will be prioritising links to hospitals as much as possible.

See a summary of the changes, plus links to all the new timetables.

 

Update: 24 March

From Monday 23 March, in response to the coronavirus pandemic, we’ll be temporarily changing our timetables.

Most services will run to a Sunday timetable, but with extra early morning journeys to allow workers to travel.  Routes which don’t have Sunday buses will also have a special timetable.

Timetables are now available to view on our website and app - you can also see a simple summary of all the special timetables on our Coronavirus timetables page.  You can also view any timetable by simply selecting your timetable and changing the date to a day next week.  Be aware that there may be different timetables for Monday-Friday, Saturday and Sunday. 

Please don’t panic – every route will still have a service, but at a reduced frequency reflecting reduced demand and resources.

Bus stop real-time predictions on our website and app may not work straight away, as the information takes a while to update.  However, the bus tracker should be accurate in showing the bus locations on a map.

Most other bus companies around the country are also reducing their service, so if you also use other operator’s buses, please check their information too, to see how they are amending their services.

Those who don't have internet access can ring BusLine on 01482 592929.  Please only ring BusLine if you have no online access, as we expect them to be very busy, and need to keep lines clear for people who cannot look at the timetables online.

Thank you for your understanding during this unique situation – we are doing our best to continue to run as good a service as we can, for as long as we can.

 

Update: 18 March

As several supermarkets are opening their doors earlier for elderly and high-risk people, as of tomorrow (Thursday) we’re allowing concessionary passholders to use their passes at any time on our buses – so you can use your pass before 9am if you wish. This applies to any of our buses across the whole region.
Buses do tend to be busier at this time of day, so please do be aware that you may come into contact with more people if using the bus during this time, so you may still prefer to travel later.
Please share this information with people who you think may find it useful, for example elderly neighbours.

 

Update: 17 March

We know that you rely on our buses to get to work, to school, to the shops, elsewhere and home again.

We’d like to reassure you that we are continuing to provide a full service on our buses in support of our community, particularly critical workers including hospital and supermarket staff, teachers and many more occupations, as the region pulls together.

In the coming days, some planned timetable changes may be necessary to help manage any substantial changes in demand if resource shortages are encountered.

We will notify you of any changes in advance via our website and social media pages, so you will know when your bus will come.

We are committed to doing all we can to deliver services and we’ll continue to follow guidance from the Government and public health bodies.

We continue to ask that you follow some simple, common-sense advice when using the buses:

  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available.  Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

Thank you again for your patience and understanding during this difficult time.

 

Update: 16 March 2020

We know that there are concerns about the current situation and we would like to reassure you that the safety and wellbeing of our customers and colleagues is our number one priority.

Public Health England has advised that public transport is the same as any other public space, and the current Government advice is that people are able to continue to use public transport as they go about their lives.

We would like to reassure our customers that we are continuing to follow Public Health England advice, and we are currently running all services as normal, in support of our community, particularly critical sector workers such as teachers, nurses and retail staff.

We have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of customers and employees.  These procedures are carefully monitored and reviewed.  We are ensuring a greater focus on high-touch areas such as handpoles and staircase rails, and increasing activity where necessary.

As the situation evolves, we will continue to engage with government, follow guidance from public health bodies, and provide advice and updates for you on our services.

There is some advice which we’d ask you to follow for the safety of all our customers and employees:

  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Before and after travelling, wash your hands with soap and water for at least 20 seconds, or use hand sanitiser if soap and water are not available.  Find information about how to wash your hands effectively on the NHS website.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough and sneeze.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

We appreciate your patience and understanding during this difficult time, and we will keep you updated as much as we can.

If the situation changes, you can find updates on our Service Updates pages, which can be accessed at:

You can find out more about coronavirus on the NHS website.