Coronavirus and buses update

1 year ago Wed 8th Apr 2020

An update on coronavirus and buses

Update: 19 July 2021

If you're travelling by bus, follow this simple, common-sense advice, which is the same as what you'd do when visiting the supermarket:

  • Aim to travel at quiet times, if possible
  • Wash or sanitise your hands before and after travelling
  • Pay by contactless or buy a ticket on our app, if you can, rather than paying with cash
  • Wear a face covering throughout the journey, unless you have a medical exemption.  Although it's no longer a legal requirement to wear a face covering in enclosed public spaces, we're still encouraging all customers to wear them out of consideration for our drivers and other passengers
  • If you have any coronavirus symptoms, however mild, stay at home and don't travel

Here's some more detailed advice on travelling:

  • Timetables: All timetables are running as normal, other than Hull-University Service 103 & Late Night Service 106, which will remain suspended for now, and will return later in the year.
  • Who can travel?  You can travel for any reason.
  • When should I travel? Buses are now back to carrying a normal number of passengers, but if you'd prefer not to travel on busy buses you can plan your journeys around quiet times using our When2Travel journey planner, which predicts how busy individual journeys are likely to be.  On the day you travel, you can track your bus in real time to see how busy it is, along with useful information such as whether it's a single or double decker bus.
  • Face coverings: Although it's no longer a legal requirement to wear a face covering in enclosed public spaces, we're still encouraging all customers to wear them out of consideration for our drivers and other passengers.  The same applies in enclosed indoor spaces such as Hull Interchange.
  • Buying a ticket: Please use contactless payments or buy a ticket in advance on the East Yorkshire Buses app, if you can.  We are still accepting cash to pay for tickets, but please only use cash if you have no alternative.
  • Travel to vaccination centres: If you're an East Riding concessionary passholder who is going to an early morning vaccination appointment, you may use your pass to travel for free, even if you need to travel before 9.30am.  Just bring your appointment letter or other proof of your appointment to show to the bus driver.
  • Social distancing: Buses are now back to carrying a normal number of passengers.
  • Help for those with disabilities: If you have a disability and need assistance, or have a sight impairment and want help finding the nearest available seat, our drivers are still there to help.  Simply speak to the driver as you board.
  • Extra cleaning: We have been cleaning our buses even more thoroughly since the crisis began, and this will continue even once lockdown ends, with cleaners stationed at busy points to clean buses between journeys, extra cleaning of high touch points such as handrails and seats, and disinfectant 'fogging' of buses to help clean every nook and cranny.  We also have new cleaning verification technology, which assesses cleaning effectiveness.  You can see a video highlighting our extra cleaning regimes.
  • Hand sanitiser: Please wash your hands or use hand sanitiser before and after every journey.  We have hand sanitiser dispensers on all of our buses.
  • Travel Centres: Our Hull Travel Centre is now open, but our Scarborough Travel Centre is still closed.  You can get advice from BusLine by ringing 01482 59 29 29, open 7am-7pm Monday-Friday and 8am-6pm Saturday.