Coronavirus and buses update

1 year ago Wed 8th Apr 2020

An update on coronavirus and buses

Update: 5 May 2021

If you're travelling by bus, follow this simple, common-sense advice, which is the same as what you'd do when visiting the supermarket:

  • Aim to travel at quiet times, if possible
  • Wash or sanitise your hands before and after travelling
  • Pay by contactless or buy a ticket on our app, if you can, rather than paying with cash
  • Wear a face covering throughout the journey, unless you have a medical exemption
  • If you have any coronavirus symptoms, however mild, stay at home and don't travel

Here's some more detailed advice on travelling:

  • Timetables: Most bus services are now back to normal services, although some buses in Hull and some evening buses are running to special lockdown timetables.  All timetables currently running lockdown timetables will return to normal from 16 May, other than Hull-University Service 103 & Late Night Service 106, which will remain suspended for now, and will return later in the year.
  • Who can travel?  You can travel for any reason, including work, leisure and visiting friends and family, although social distancing restrictions apply - for example, the rule of six, and not socialising indoors.
  • When should I travel? Due to social distancing, buses can carry fewer passengers than normal, so please try to travel at quiet times if you can.  You can plan your journeys around quiet times using our When2Travel journey planner, which predicts how busy individual journeys are likely to be.  On the day you travel, you can track your bus in real time to see how busy it is, along with useful information such as whether it's a single or double decker bus.
  • What happens if my bus is full?  As buses can carry fewer people due to social distancing, it is possible some journeys may become full.  The bus will then show 'Bus Full' on the destination display, and will not stop to pick anyone else up until people have alighted to provide free seats.  You will have to wait for the next bus.  You can help keep buses clear by travelling at quiet times.  Find out the best times to travel by using our When2Travel tool to predict how busy buses will be, and see how busy your bus is on the day using our real-time bus tracker.  If the last bus of the day on a particular route becomes full, we will either send a second bus out, or we will continue to pick people up even after social distancing capacity is reached, so that no one is left stranded.  Since the schools returned, we have seen buses especially busy at school start/finish times, so if you can, please avoid these times.  We are monitoring passenger numbers on a daily basis, and we are using all our available resources to put on as many extra buses as we can, including 75 dedicated school buses and extra buses at certain times on Services 7/7A, 66, 77, 104, 128, 154 & X46.
  • Face coverings: You will have to wear a face covering when you travel on the bus.  Find out about face coverings, how to make one, and who is exempt from wearing oneYou should also wear face coverings in enclosed indoor spaces such as Hull Interchange.
  • Buying a ticket: Please use contactless payments or buy a ticket in advance on the East Yorkshire Buses app, if you can.  We are still accepting cash to pay for tickets, but please only use cash if you have no alternative.
  • Travel to vaccination centres: If you're an East Riding concessionary passholder who is going to an early morning vaccination appointment, you may use your pass to travel for free, even if you need to travel before 9.30am.  Just bring your appointment letter or other proof of your appointment to show to the bus driver.
  • Social distancing: Please remember social distancing both at your stop, and on board the bus - for example, boarding one at a time.  The government also advise downloading the NHS COVID-19 app - find out more information on the NHS website.
  • Help for those with disabilities: If you have a disability and need assistance, or have a sight impairment and want help finding the nearest available seat, our drivers are still there to help.  Simply speak to the driver as you board.
  • Extra cleaning: We have been cleaning our buses even more thoroughly since the crisis began, with cleaners stationed at busy points to clean buses between journeys, extra cleaning of high touch points such as handrails and seats, and disinfectant 'fogging' of buses to help clean every nook and cranny.  We also have new cleaning verification technology, which assesses cleaning effectiveness.  You can see a video highlighting our extra cleaning regimes.
  • Hand sanitiser: Please wash your hands or use hand sanitiser before and after every journey.  We have hand sanitiser dispensers on all of our buses.
  • Travel Centres: Our Hull Travel Centre is now open, but our Scarborough Travel Centre is still closed.  You can get advice from BusLine by ringing 01482 59 29 29, open 7am-7pm Monday-Friday and 8am-6pm Saturday.