Changes to face covering rules

1 month ago Mon 29th Nov 2021

The government have announced that from Tuesday 30 November you must wear a face covering when on public transport or in shops.

Here are some tips about using face coverings:

  • You don't need to wear a face mask - your face covering can be as simple as a scarf or bandana tied around your head.
  • There's a really useful webpage from Public Health England that gives you advice on wearing a face covering, including simple instructions on how to make your own.
  • You need to wear the face covering throughout the journey, from the time you board the bus to the time you get to your destination, including throughout the journey.
  • Everyone must wear a face covering on the bus, except children under 11, children or adults who cannot wear a face covering without "extreme distress" (e.g. this could be someone with autism or dementia), those who have a physical or mental illness or disability which means they cannot wear a face covering, and those who are travelling with someone who relies on lip reading to communicate.
  • If you would like a discreet and simple way to communicate that you have a medical exemption from wearing a face covering, you could download and print out our face covering helping hand card, and show it to the driver when you board.  If you don't have a printer, you could take a screenshot of the card on your phone and show this instead.
  • Please note that bus drivers are not required to wear face coverings whilst driving, although we do provide them for drivers who do wish to wear them.  Some drivers find they impair vision (especially for those who wear glasses) or can be distracting, so choose not to wear them.
  • As per government guidance, our drivers will be giving advice to passengers rather than issuing fines, but enforcement of the rule will come from the British Transport Police and local police forces. They will have powers to fine those not wearing face coverings on public transport, although this would be a last resort.

There are also some other things you can do to keep yourself safe whilst travelling.

Before you travel

  • Plan your journey before you set off.
  • Take a hand sanitiser and face covering with you, if you can.  We also have hand sanitiser dispensers on board each bus.
  • Wash or sanitise your hands before the start of every journey.
  • If you have a high temperature or a new, continuous cough, stay at home and do not travel.

During your journey

  • Use a face covering throughout your bus journey.
  • Please use contactless payments where possible.  We are still accepting cash if you have no alternative, but if you are able, please use a contactless card or buy tickets on our app.
  • Ring the bell and remain in your seat when you want to alight.  Don’t stand in the aisle or next to the driver.
  • Wash and sanitise your hands whenever you can.